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Term and Condition

Terms and Conditions

  • Bookings to pickup within 6hrs, please call us on 0203 384 3843 if you are in the UK. Or on our local numbers in your country.

  • Seaport/Station pickup bookings are need to pay in advance using our secure credit/debit card payment facility.

  • Airport pickup between 23:00Hrs (11:00 PM) - 04:00Hrs (04:00 AM)  need to pay in advance using our secure credit/debit card payment facility.

  • Babies are counted as passengers.

  • We can provide baby/booster seat for free of charge (Maximum of 2) if requested at time of the booking. The passenger must specify child’s age on comment section on booking form.
  • Please note that we provide child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held   responsible or liable for their usage. 

  • (Child car seats: the law) A child can travel without a child car seat in a licensed taxi or minicab (Private Hire Vehicle). (children under 3 years of age can travel without a child’s car seat or seat belt, but only on the back seat and children aged 3 years or older can travel without a child’s car seat if they wear an adult seat belt).

  • Passengers are strongly advised to give enough time for their journey, especially passengers travelling to the airport.  Passenger will held responsible and liable for their own pick up time.

  • All pickups from the airports and cruise ports are allowed 2 hours free from the landing time/docking time. Our driver will come inside the airport/Seaport 20 minutes after the landing time and wait there for another 1 Hour 40 for free. There after waiting time will be charged £7.50 for every hour. Flight delays are exempt from this charges.

    Pickups from home, hotel, offices and other venues are allowed 15 minutes from the actual booked time, thereafter 25p per minute (minimum £3.00) will be added to the fare quoted.

Please call our office if you cannot locate our driver at the appointed meeting point 0203 384 3843. 

If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre paid it will be refunded after deducting £10.00 for admin charges. However if the passenger wises to take a later flight we will provide the service at no extra cost.

  • All prices are quoted per car.

  • No show: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address will be consider as No Show.

    This will include wrong date wrong time bookings.

    If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall. This means that the driver will wait at the airport up to 2 hours from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.

    No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport

  • Please ensure you give us your arrival times and date in to the UK time. 

  • It is the passenger’s responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage.

  • We reserve the right to refuse any passenger our services due to passenger having excess luggage which would result in the vehicle being unsafe on the road.

    Passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage.

    Cancellations must be notified to us 2 hours prior to the pick up time if your within London postcodes and You are required to inform us 4 hours prior if you from outer areas.

  • The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, diversions.

  • We do not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.     

  • All passengers are advised to have adequate travel insurance prior to   booking.           

  • Cancellations informed between 3 and 12 hours prior to pick up time means that a £5 cancellation charge will be incurred. Cancellation informed between 2 to 3 hours prior to the journey will incur 50% of the booking price.

  • Cancellation not informed up to 2 hours before pick up time will incur 100% of the booking price
  • Any messages or descriptions on this website are to be seen only as guides. They are not legally binding.

  • We reserves the right to amend these terms and conditions. Any terms and conditions previously in use but later amended or changed have no legal basis.

  • Illustrations, photographs and description on the website, brochures, pricelists or documents serve merely as a guide and will not be binding.

  • We reserves the right to make use of sub contractors to provide the service to the passengers. These sub contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated with the Public Carriage Office.

  • No reservation is considered as accepted until confirmed by email and the passenger has been issued with Job number.

  • All online "cash bookings" booked 36 hours before the booking date must be reconfirmed prior of 24 hours of the pick up time.
    No car will be send out for the online cash bookings, if we did not received reconfirmation, booked with incorrect information, or passenger who can not contacted at least 6 hours prior of the pick up time.

  • Prices on the following dates, 25th December From 00:00 hours to 26th December 23:59 hours and 31st December 18:00 Hours to 1st January 23:59 hours will be charged at £25.00 higher than normal prices quoted on our web pages.

  • All our prices are exclusive of toll charges.