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Unicorn
Why book with Unicorn Airport Transfers?
Frequently Asked Questions

Q: How do I make a   reservation?
A: You can book online, Chat, email or call us on 0203 384 3843.


Q: Can I make an advanced booking?
A:  Yes.


Q: What type of vehicles do you have?
A: Please check our vehicles page for details


Q: I need a confirmation for my booking?
A:  Please ask for one at the time of booking and the operator will email one in PDF format.


Q:  Do I have to give you my personal information each time I book a reservation?
A: You can open an account for free so that we keep your details with us and use it for your convenience. Call us to open an account.


Q: Can I get a receipt for a cash job?
A: You can ask the driver directly.  


Q:  What are your hours of operation?
A:  We operate 24/7/365.


Q: What method of payment do you   accept?
A:  We accept both cash and credit card. Extra bank processing fee is applicable for credit card payments.


Q:  Where do I meet the   driver?
A:  Our driver will wait in front of the information desk, holding your name on a board. It will be best if you could provide us with your mobile number so that our driver can keep in touch with you during pick up.


Q: When I pay my   fare?
A:  Our driver will accept only cash. If you want to pay by credit/debit card mush be paid in advance.


Q: Do you charge if the destination is changed?
A: Yes, if it’s to a different post code or if stopped on the way to your destination, you could be charged more.


Q: Do you open on bank holidays?
A: Yes, we do provide service on holidays. We open 27/7/365


Q: Do you have a Waiting time policy?
A: Yes, 2 Hours free waiting time after your flight Landed at the airports.


Q: What do I do if my flight is delayed or cancelled?
A: We always check with BAA website regarding flight information to keep track. If your flight is cancelled you must call our office and inform.  Driver will wait for you for a maximum of 2 Hours AFTER the flight has landed.


Q: Do you offer child  seats?
A:  Yes. You can request if required. (Maximum of 2). A child can travel without a child car seat in a licensed taxi or minicab (private hire Vehicle).


Q: Do you have a Cancellation  policy?
A You should inform us about cancellations at least 3 hours prior to the time requested.


Q: Do you charge for extra luggage?

A:

Please make sure you select the appropriate vehicle type to support the number of luggage. The driver could refuse or charge extra...